Our responsibilities
- Requests made through this channel remain confidential between the client (yourself) and us (the Civil Litigation Disclosures team).
- We are not obliged to disclose details of your requests as a result of any Freedom of Information enquiries.
- We may however provide statistical information as a result of such requests, including but not limited to the search items offered/purchased, and financial statistics.
- All financial transactions are made outside of this system using the Pay360 Advanced Payments service. No card details are held within this system.
- Our process is as transparent as possible and we will aim to always keep you informed, via this system and/or email, as to the status of your enquiry.
Response times
- We aim to respond to paid for enquires within 8 weeks of payment, however if there is a significant delay, we will inform you.
- Please watch for notifications from our system should we request additional information. Failure to provide timely responses to these may result in your enquiry being placed on hold.
Your responsibilities
- In order to use this service you must be a member, or legal representative of, a registered UK insurer.
- You are only permitted to use this service as part of an ongoing insurance or civil litigation claim process.
- You must not be an employee or freelance contractor for any news-related or media group.
- Before contacting us to check on the status of an enquiry, please log in to the portal and you will receive an email to the email address given with a link to access your account once you go in via your email address and click request access and check for yourself; as previously mentioned we aim to be as transparent as possible regarding your enquiry.
- Where payment is required, this system will allow you to make it digitally using a credit/debit card. At present no other means of payment is available.